Reference

How We Handle Your Information

We collect what we need to run your account, verify wallet transactions and keep your login secure. This policy explains what data we gather when you register, deposit through bKash, Nagad or Rocket, and how we store it.

Account data protectionWallet transaction privacyLogin security measuresData retention limitsUser rights explained
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be 688 How We Handle Your Information
DATA SAFEGUARDS

How We Protect What You Share

Every piece of information you provide — from your phone number at registration to your bKash wallet ID at deposit — flows through encrypted connections and sits behind access controls that limit who on our operations team can view it. We explain what we collect, why we need it, how long we keep it, and how you can request changes or deletion.

Encrypted Storage Account credentials, wallet identifiers for bKash, Nagad and Rocket, and transaction logs are stored with encryption at rest. We use secure protocols for data transfer so your login details and payment information stay protected from interception when you access the platform over mobile networks.
Cookie Use We set session cookies to keep you logged in when you move between the lobby, live tables and sportsbook on the same device. Analytics cookies track which game categories you visit so we can improve load times and layout. You can clear cookies in your browser settings anytime.
Access Controls Only authorised team members handling payment verification, account support or fraud investigation can view your personal data. Logs record every access event so we can audit who looked at what and when. Third-party service providers processing deposits or hosting infrastructure sign data-protection agreements.
Data Retention We keep transaction records and account activity logs for the period needed to meet operational requirements and jurisdictional guidelines. Inactive accounts are flagged for deletion after the retention window closes. You can request early removal by contacting support with identity verification.
PRIVACY CONTACT

Reach Us About Your Data

If you have questions about what we collect, want to request a copy of your account data, or need to update wallet details tied to bKash, Nagad or Rocket deposits, our support team handles privacy enquiries through live chat and email. Response times vary by channel and request complexity.

Live Chat Open the chat widget in your account dashboard to ask about data collection, session logs or wallet privacy. Our team reviews privacy requests during support hours and replies with the information you need or the next steps for formal data requests.
Email Support Send your privacy question or data-access request to our support address. Include your registered phone number so we can verify your account. We respond with either the requested information or instructions for identity confirmation if the request involves sensitive records.
Account Settings Log in and visit the profile section to update your contact details, change your linked wallet number for bKash, Nagad or Rocket, or review recent login sessions. Account deletion requests go through support to ensure we clear all transaction history securely.

Common Questions About Your Data

We ask for your phone number, a password and wallet identifiers for bKash, Nagad or Rocket when you open an account. We also log your device type and IP address to verify login attempts and flag unusual access patterns.

We do not sell or share your payment credentials. Third-party processors handling bKash, Nagad or Rocket deposits receive only the transaction reference needed to clear funds. Support and fraud teams access logs internally under strict audit trails.

We retain transaction records and login history for the period required by operational and jurisdictional guidelines. Inactive accounts are reviewed for deletion once that window closes. You can request early removal by contacting support with identity verification.

Yes. Contact our support team through live chat or email with your registered phone number. We will provide a summary of your account details, transaction logs and session history, or guide you through formal data-access steps if needed.

Log in and go to account settings to change your registered wallet number. For security, we may ask you to verify your identity before processing the update, especially if the new number differs significantly from past deposit sources.

We use session cookies to keep you logged in and analytics cookies to track which game categories you visit. You can disable cookies in your browser, but some features like persistent login and personalised lobby layout will stop working.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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